Processing Time: Our current processing time is approximately 2-4 business days (excluding weekends and holidays). Please note this is an estimate; processing may take slightly less or more time. If you encounter any issues, please contact us at info@luxuriecatering.com Order Status: Orders are marked as "pre-shipment" once a shipping label is created. However, this does not indicate that the package has been shipped yet. Since our processing time is 2-4 business days, we may prepare labels in advance to optimize the fulfillment process. Once your order is fully processed and handed to the carrier, tracking information will be updated. Multiple Shipments: Due to high demand, your order may be shipped in multiple packages. Shipping to the United Kingdom: We ship from London and offer Royal Mail shipping. Once your order is processed, you will receive tracking details via email. Shipping typically takes 3-10 days depending on your location. International Shipping: International orders may take 2-4 weeks depending on the destination. Please contact us if you have any questions regarding international delivery. Damaged Items: Any issues with damaged items must be reported within 48 hours of receipt. Incorrect Address: If you accidentally provide an incorrect shipping address, we can assist with reshipping the order; however, the customer is responsible for covering the additional shipping costs. Responsibility for Lost or Damaged Packages: Once the package leaves our facility, we are no longer responsible for lost, stolen, or damaged items. For any issues with shipping, please contact the shipping carrier directly. Package protection is highly recommended to safeguard your order. Package Protection: We strongly recommend purchasing package protection at checkout. This optional service covers lost, damaged, or stolen packages. If you purchase insurance and experience issues with your order, you can file a claim through the provided link. Free Shipping Offer: Free shipping is available for orders over £30 for UK residents only. Local Pick-Up: If you wish to pick up your order, you can do so at Wimbledon Train Station or Elephant and Castle Train Station. Operating Hours: Our office is open Monday-Thursday, 8 am to 5 pm. We are closed Friday-Sunday and on all major holidays. Important Notes: Fragility of Products: Please note that our products are fragile and require careful handling. While we take great care in packaging, the nature of shipping can sometimes cause items to arrive in a less-than-perfect condition. We cannot guarantee that the items will maintain their original form due to potential rough handling during transit. Edible Products: No returns, refunds, or exchanges are accepted for edible products—all sales are final. Once shipped, any issues must be handled directly with the shipping carrier. Sanitization: Our work area is sanitized before and after use. All employees are required to wear gloves and hair coverings when handling products to ensure maximum hygiene and safety. Tracking Orders: Once your order is packed and processed, you will receive an email with a tracking number. Lost or Damaged Packages: If your package does not arrive as confirmed in the tracking, please contact both us and your local post office within 48 hours. Most lost packages can be recovered if reported early. Incorrect Address Responsibility: The customer is responsible for providing the correct delivery address. We cannot offer refunds for packages that cannot be delivered due to incorrect or incomplete address information. If you have any further questions or concerns, please don’t hesitate to reach out to us. We’re always here to help! Contact:
Email: info@luxuriecatering.com |
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